Return & Refund Policy

Return & Exchange Policy

Last Updated: July 2026

At Hathrang, every product is carefully packed and quality-checked before dispatch to ensure it reaches you in perfect condition.

Why We Don't Offer Returns

Based on our previous experience, we observed that some returned products were used, damaged, or no longer in resalable condition. To maintain product quality and hygiene for all our customers, we have adopted an exchange-only policy. This helps us ensure that every customer receives a fresh, high-quality product.

Exchange Eligibility

We offer exchange only. Returns and refunds are not available.

You can request an exchange within 7 days of delivery if:

- The item is unused and unwashed.
- All original tags are attached.
- The product is in its original packaging.
- The product has not been damaged by the customer.

Non-Exchangeable Items

The following items are not eligible for exchange:

- Innerwear
- Accessories
- Customized products
- Sale or clearance items (unless received damaged or defective)

Damaged or Incorrect Product

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos of the product and packaging. After verification, we will arrange a suitable replacement or exchange.

Exchange Charges

A ₹100 exchange shipping fee is applicable for all exchange requests. This amount must be paid by the customer before the exchange is processed.

Refund Policy

We do not offer returns or refunds. Only eligible exchanges are accepted as per this policy.